PerfectBot

PerfectBot revolutionizes ecommerce customer service by seamlessly integrating with Gorgias to automate a significant portion of customer service tickets. This results in substantial cost savings and improved customer satisfaction.

By leveraging past customer tickets, Help Center resources, Shopify product details, and company blogs, PerfectBot provides context-accurate responses that address customers' specific needs. Its advanced features, including smart handover scenarios, activity tagging, and conversation monitoring, elevate Gorgias' capabilities by fostering efficient collaboration between AI and human agents.

PerfectBot is designed to handle a broad range of inquiries, effortlessly transferring complex issues to human support team members when necessary. Furthermore, its built-in optimization tool, Gorgias Internal Notes, allows for regular updates to the bot's knowledge base, ensuring top-notch performance.

Operating 24/7, PerfectBot offers continuous customer service, making it an essential tool for ecommerce businesses seeking to deliver exceptional experiences and drive long-term growth.