Painpoints

The "Collect insights" tool empowers users to uncover customer pain points and identify areas of strength in their products or services by efficiently managing and analyzing a vast amount of customer feedback, including reviews. This innovative tool automatically summarizes, groups, and sorts customer feedback, making it easier for users to pinpoint the most important aspects without having to manually read through each review individually.

By providing an overview of the key points, the tool enables users to quickly grasp the essential takeaways without sacrificing any vital details. Moreover, users can view the original quotes in their original context, allowing them to gain a deeper understanding of the feedback and ensuring that important nuances and specifics are not lost during the summarization process.

The "Collect insights" tool also offers flexibility in organizing the feedback by allowing users to move things around, edit group titles, and reorganize the insights as needed. This functionality enables users to tailor the presentation of the feedback to suit their specific needs and priorities.

To utilize this powerful tool, users can simply copy and paste the content they wish to analyze, such as customer reviews, without requiring any formatting adjustments. A pro tip is provided for selecting long text in the browser with ease.

Overall, the "Collect insights" tool streamlines and enhances the process of analyzing customer feedback by automating summarization, offering contextual reference, and providing customization options for organization and presentation.