Gladly Sidekick

md Gladly Sidekick is revolutionizing customer service by empowering businesses to provide tailored self-service experiences. Powered by generative AI and no-code automation, this innovative platform goes beyond answering common questions to execute transactions like managing returns or processing exchanges. Its primary goal is to resolve customer issues while focusing on engagement and care.

Sidekick seamlessly integrates with Gladly Hero, the people-centered platform for agent-aided customer service, to deliver a unified customer experience. This adaptable solution has been successfully implemented across various business types and sizes, including Crate & Barrel and Bombas.

By streamlining routine processes, reducing workload on customer service teams, and improving efficiency, Sidekick helps businesses build customer loyalty and satisfaction. Its no-code solution makes it easier to deploy and use compared to more complicated coding-based solutions.

For instance, JOANN successfully handled increased conversation volumes without expanding the team, thanks to Sidekick's impact on efficiency. The acquisition of Thankful has accelerated Sidekick's development, pushing AI and automation to the forefront of customer service.

Sidekick's Self-Service Threads, powered by generative AI and no-code automation, facilitate scaled and personalized customer self-service, contributing to a seamless and positive customer experience. Ultimately, Sidekick aims to save costs for businesses by reducing long-term operational costs and improving the bottom line. ```